We aim to ship all orders within 24 hours of being placed. Please note that our warehouse does not dispatch orders on weekends or Australian public holidays. During sale or promotional periods, dispatch times may be longer.

Express Shipping: 1–4 business days from dispatch.

Standard Shipping: 2–8 business days from dispatch.

Delivery to remote or regional areas may take longer.

Our delivery timeframes refer to business days (Monday to Friday), excluding public holidays. Delivery times may be affected by external factors beyond our control, such as carrier delays or peak periods. If you haven't received your order within the estimated timeframe, please check your tracking link and contact us to assist.

You'll find your tracking number in your shipment confirmation email.

You can enter the tracking number provided here: http://auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678 or https://auspost.com.au/help-and-support

If you have been through these processes and still cannot locate your parcel, please email us at directsupport@youthlab.com.au.