Shipping is generally within 48 hours from when the order is placed. Please note that our warehouse team do not ship orders over the weekend or on Australian public holidays. Dispatch of your order may be delayed during sale or promotional periods.

Please note that the specified shipping time frames on your chosen shipping service refers to the number of days from the time of dispatch.

Express Shipping: Delivery in approximately 1-4 business days from when you receive your dispatch notification.

Standard Shipping: Delivery in approximately 2-8 business days from when you receive your dispatch notification.

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Our delivery time guidelines are based on business days, which only includes Monday - Friday and exclude public holidays. Australia Post Express may deliver on a Saturday during busy periods. 

You'll find your tracking number in your shipment confirmation email.

You can enter the tracking number provided here: http://auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678 or https://auspost.com.au/help-and-support

If you have been through these processes and still cannot locate your parcel, please email us at directsupport@youthlab.com.au.